Let us help

Some answers to frequently asked questions

What time is check in?

Your room is guaranteed for 3pm check in. If you wish for an early check in from 1pm and/or a late check out at 1pm, it is an additional £20 for early check in and £20 for a late check out. This is subject to availability and not applicable with hot tub rooms. If you arrive earlier, you’re more than welcome to use Fistral Spa facilities from 1pm or book in for lunch or afternoon tea.

Are Fistral Spa facilities included in my stay?

Yes, as a hotel resident you’ll have full access to Fistral Spa facilities during your visit, and until 1pm on the day of departure. You’ll also receive 10% discount on any spa treatments booked.

Should I pre-book spa treatments before arrival?

We recommend pre-booking before arrival to avoid any disappointment due to the popularity of Fistral Spa. You can book spa treatments online here.

Do you allow dogs?

Unfortunately not, but our sister hotel The Esplanade Hotel is and is located 200 yards from us.

COVID-19 related

Do I need to wear a mask during my visit?

From 8th August 2020 it is a legal requirement to wear a mask / face covering in public areas of the hotel and spa (other than where necessary to remove for treatments.) When table service is in operation when dining, masks are not required and for theirs and your safety, our staff members will be wearing a face covering.

I bought/have a gift voucher that was due to expire in 2020, will I still be able to use this?

Yes. Due to the recent hotel and spa closure, we're thrilled to offer an extension of voucher redemption meaning any vouchers that were due to expire in 2020, will be automatically extended for 12 months.

Can I have a facial?

Yes, we’re currently offering a reduced spa treatment menu which you can find here.

Can I use cash during my visit?

We are asking our guests to pay with contactless or card payments throughout our bar, restaurant and spa. If you would like to settle your room bill with cash at the end of your stay you will be able to do so at reception.

Do I need to book for lunch and dinner?

Yes, this can be done through the app or before arrival through our reservations team. All our menus can be found on our app – download for Apple here or Android here.

Will my room still be serviced daily during my stay?

You have the option to opt out of daily housekeeping if you wish.

If you have any further questions, please do not hesitate to contact us via email on reservations@fistralbeachhotel.co.uk.


If you have any further questions our team are on hand to guide you through.

T | 01637 852221
E | email us